IT operations & service delivery
Experience with support workflows, incident handling, onboarding, escalations, documentation, and service improvements.
Amit Sharma · Global IT Operations
Technology
that works
for people.
A personal portfolio and knowledge-sharing platform exploring global IT operations, workplace technology, and the people behind them. I’m Amit Sharma, a Principal IT Engineer with experience across identity and access, endpoint management, service delivery, automation, and workplace IT. This site brings together my professional journey, selected work, and practical lessons from The IT Ops Manager YouTube channel for students, early-career professionals, and peers.
Sharing practical insights from a career in global IT operations.
THE IT OPS MANAGERFIELD NOTES
GLOBAL IT OPERATIONS
People.
Systems.
Progress.
Systems.
Progress.
Identity & access01
Endpoint management02
Workplace technology03
10+ yearsEnterprise and customer-facing IT
Global operationsDistributed teams, systems, and support
Mac + WindowsEndpoint strategy across the lifecycle
Areas of expertise
What I’ve learned
through the work.
These areas reflect the systems, teams, and projects I have worked with throughout my career.
Identity, access & SaaS
Hands-on administration of SSO, MFA, provisioning, and access reviews across Okta, Google Workspace, Microsoft 365, and other tools.
Mac & Windows management
Experience across provisioning, MDM, security policies, patching, inventory, and the device lifecycle.
IT & infrastructure setup
Professional work with networks, endpoints, collaboration tools, vendors, and workplace rollouts.
IT projects & automation
Experience evaluating tools, coordinating migrations, improving processes, and building useful automation and reporting.
Technology procurement
Experience assessing device needs, evaluating vendors, and coordinating enterprise procurement.
Professional community
Learning through conversation.
Conversations with IT and security professionals bring different perspectives to real-world challenges. The channel and community create space to share those lessons and learn from one another.
Selected work
Experience in action.
Examples from my professional roles, shared without naming employers or disclosing confidential details.
Global managed-device rollout
Led a global rollout of 500–1,000 managed devices, bringing together provisioning, deployment, and ongoing device support.
Global vendor management
Coordinated vendors across geographies for device procurement, logistics, service delivery, and operational needs.
Office IT infrastructure
Managed office technology setup from planning through delivery, connecting infrastructure, devices, and the support people need to work.
Hotel IT infrastructure
Delivered complete IT infrastructure setups for hotels ranging from 30 to 100 rooms, covering POS and PMS systems, Wi-Fi, switches, firewalls, fiber and LAN cabling, and CCTV.
Enterprise IT tools training
Trained freshers and new IT professionals and engineers on Google Admin, Slack, Zoom, Okta, and MDM tools, helping them build practical administration skills.
AI tools administration
Set up and configured ChatGPT, Claude, and Cursor for large organizations, including full admin configuration and cost optimization.
The experience behind the work
Hands-on depth.
Operational perspective.
I’m a Principal IT Engineer leading global IT operations. My work spans identity, endpoint and SaaS management, service delivery, vendors, automation, and mentoring IT teams.
Technology succeeds when the people and processes around it work too.— Amit Sharma, Jaipur, India
01
Global IT leadership
24×7 operations, teams, escalations, and service governance
02
Enterprise platforms
Okta, Google Workspace, Microsoft 365, Jamf Pro, Scalefusion, Slack, Zoom, Jira, and more
03
Delivery across sectors
AI-focused organizations, identity technology, hospitality, and customer support
The IT Ops Manager on YouTube
Corporate IT, explained from experience.
In Hindi and Hinglish, I break down how IT works inside organizations: the tools, the processes, and the people behind everyday support. The channel is for students exploring IT careers, freshers preparing for their first role, and professionals who want practical perspectives from the field.
- IT operations
- Incidents & tickets
- Identity & access
- MDM & endpoints
- SaaS administration
- Career stories
REAL-WORLD EXPLAINERSInside Corporate IT
Follow the journey of a support ticket or incident, and understand onboarding, SSO and MFA, device management, patching, monitoring, and service communication.
PROFESSIONAL CONVERSATIONS1–1 with IT Professionals
Conversations with people working in IT and security about their career paths, setbacks, lessons, and the skills they use on the job.
QUICK LESSONSShorts & takeaways
Short explanations and highlights for a quick introduction to workplace IT topics and longer channel conversations.
Career path
Experience built
across the stack.
From deskside support and hospitality technology to global enterprise operations. Here is the full career journey at a glance.
Principal IT Engineer
Lead global IT operations, identity, endpoints, SaaS governance, service delivery, automation, vendors, and team coordination.
Global technology
Senior IT Engineer
Led enterprise support, device rollouts, access governance, SaaS administration, incidents, and operational improvements for a distributed workforce.
Global technology
IT Engineer
Supported identity, Jamf, collaboration platforms, endpoints, procurement, and enterprise IT services.
Identity technology
Technical Support Engineer
Global technical support, incident management, product support, access troubleshooting, VPN, and help desk escalations.
Identity technology
IT Manager
Managed hotel IT operations, infrastructure, business applications, vendors, and end-user support.
Hospitality
Senior Executive · Customer Success
Customer-facing technology support and stakeholder coordination for hospitality technology clients.
Hospitality technology
Sr. Engineer · Deskside Support
Systems, networking, security tools, applications, and infrastructure support for a hospitality client.
Hospitality technology
For IT & security professionals
Learn together.
Grow together.
The IT Ops Manager brings IT and security professionals together to share knowledge, tell career stories, and learn from one another.
Ask to join on WhatsApp ↗Connect with Amit
For questions about my content, knowledge sharing, or professional connections, contact amit@the-itops-manager.com or call +91 91191 92771.
01Learn from real IT operations and career stories
02Share your experience and connect with peers
03Join conversations about practical tools and lessons